Booking and payment
How do I book?
Pick a bundle on the Services page and pay through Stripe. You'll then get the Discord invite. Open a ticket in #book-a-session and pick a time.
How do I pay?
By card through Stripe's secure checkout. We never see your card details.
Where do I enter the founding code?
On the Stripe checkout page, in the promotion code field. Founding pricing is limited to the first 15 clients.
Can I reschedule?
Yes. Cancel or move your session 24 hours or more ahead for free. Less than 24 hours, you can reschedule once. Details on the policies page.
What if I want a refund?
Before your session you can get a full refund with 24 hours' notice. After your session, our guarantee applies. See the refund policy.
Safety
Will this get me banned or break Vanguard?
No. We never touch game files or anti-cheat. Secure Boot and TPM 2.0 stay on, since Vanguard needs both to run.
How does remote access work?
You install a remote desktop tool and start the session yourself. You can watch everything and end the session at any time.
Do you look at my files?
No. We only work on performance settings and never open or copy personal files.
Can you undo the changes?
Yes. Every change goes in your change log, and we'll reverse anything you ask for during your support period.
Is overclocking risky?
It carries more risk than other tuning, which is why it's only in the Deep bundle, desktop only, and always stability tested within safe limits.
Technical
Do you work on laptops?
Yes, for Surface and Anchored. Deep is desktop only, since laptop cooling and power limits make tuning and overclocking risky.
My PC is older. Is it worth it?
Often more so. Older PCs usually have more room to improve. The before/after benchmark shows exactly what changed.
Do you support AMD, Intel and NVIDIA?
Yes, all three.
Will a Windows update undo everything?
Big updates can reset some settings. That's what Re-Anchor is for: a $25 checkup to restore them.
Do I need to reinstall Windows?
No. A fresh Windows install is an optional add-on for PCs that need a clean start.
What if my performance doesn't improve?
If the after-benchmark shows no measurable improvement, you get a free follow-up session or a partial refund.
Teams and orgs
How does the team package work?
Anchored Team covers the Anchored bundle for five players at $375, with a report for every player. Extra players are $75 each.
Can our org pay for the roster?
Yes. One payment covers the team, and we can provide an invoice in the org's name.
How do you schedule five players?
Each player books their own time in the Discord. Most rosters are done within a week or two.
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Ready when you are.
Pick a bundle and book your time.