Terms, refunds and privacy
Last updated November 12, 2026
Terms of service
By booking a session with Anchored, you agree to these terms.
The service
Anchored provides remote PC optimization for Valorant players. Each bundle includes the work described on the bundles page. Sessions are done remotely using a remote desktop tool that you install and control.
Remote access
- You start each session yourself and can watch everything we do. You can end the session at any time.
- We only work on settings related to performance. We don't open, copy or read your personal files.
- You confirm that you own the PC, or have permission from its owner, before the session.
What we won't do
- Anything that disables, bypasses or modifies Vanguard or any other anti-cheat.
- Install cheats, cracked or pirated software.
- Turn off Secure Boot or TPM 2.0, which Valorant requires.
Your part
- Back up anything important before your session. We work carefully, but changes to Windows and BIOS always carry some risk.
- Be available at the start of your booked time and have the remote desktop tool installed.
- Tell us about any existing hardware problems, overclocks or custom setups before we start.
Results
Every PC is different, so we can't promise a specific FPS number. We do promise a measured before/after benchmark, and the guarantee in the refunds section below if there's no measurable improvement.
Overclocking and undervolting (Deep bundle) push hardware past its stock settings. We test for stability and stay within safe limits, but you accept that this carries more risk than the other bundles.
Changes
Every change we make is written in your change log, and we'll reverse any change you ask for during your support period.
Refunds and cancellations
Before your session
- Cancel 24 hours or more before your session: full refund, or move your session to another time.
- Cancel less than 24 hours before: you can reschedule once at no cost.
- No-show without notice: you can rebook once. After a second no-show, the booking is forfeited.
- Paid but never booked a time: full refund if requested within 30 days of payment.
After your session
Our guarantee: if your after-benchmark shows no measurable improvement over your before-benchmark, you choose a free follow-up session or a partial refund.
Because the work is delivered once the session happens, we don't offer refunds after a completed session outside of this guarantee.
How to request a refund
Open a ticket in the Anchored Discord or DM @anchored_gg on X with the email you paid with. Approved refunds go back to your original payment method through Stripe.
Privacy
What we collect
- Your name, email and Discord username, entered at checkout.
- Your PC specs and benchmark results from your session.
What we don't collect
- Card details. Payments are handled entirely by Stripe, and we never see your card number.
- Your personal files. We don't access them during remote sessions.
How we use it
- To schedule your session, support you afterward and send your receipt.
- We never sell your information.
- We only post your benchmark results or tag you publicly with your permission.
Deleting your data
Ask us at any time and we'll delete your session records. Stripe keeps payment records as required by law.
Contact
Questions about these policies or your order? Reach out either way.